Terms and Conditions
Delivery Lead Times
Numerous products are quick ship oriented and leave the factories within 3-5 business days (week days, our factories are not opened on weekends), while others are made to order "Custom-Made" and ship within 2-6 weeks.
Tracking information can be attained by emailing: email@example.com.
Please note that models that begin with SO (e.g. #SO-PACIFIC-Collection) or CB (e.g. #CB-8991B) are subject to a sales tax in the following States --
Unless otherwise tax exempt which would require a Tax Exempt Form.
Unless otherwise noted, shipping charges are included in your purchase price. When an order is larger than 10 pieces and are capable of shipping Via UPS Ground or FedEx Ground, the items will ship Via LTL and the driver is not responsible for carry in.
All common carrier deliveries (LTL) are "tailgate" specific, i.e. drivers are not obligated to unload and carry furniture into your business.
Variations to such will be subject to additional charges to your credit card, especially when you ship to a residence, request a 24hr prior phone call or require a hydraulic lift gate.
We suggest that if you have unique delivery requirements, that you contact us at info@Office-Chairs-Discount.com or call our toll free number 1-800-653-0003.
Cancellations & Refunds
Cancellations or refunds are subject to a $35.00 administrative charge to reverse purchase orders and transaction, this policy applies to products not already in production, have not left the Mfgs dock or if we have not already purchased parts such as upholstery.
Cancellations or refunds will be initiated once a confirmation call has been received. Refunds will then be processed and completed in 3-4 business days, depending on one's financial institution.
First and foremost you have clicked the I AGREE TO THE TERMS & CONDITIONS WHEN MAKING A PURCHASE, PLEASE READ THEM CAREFULLY. Products that are "Custom-Made" are not returnable and non-refundable. We offer thousands of options for many of our products; upholstery coverings and wood stains, the chance of us finding an individual to purchase something you have selected for your specific environment may never be repeatable. No items can be returned 30 days after you have received them. If there are manufacturer defects with an item, we will make every attempt to have the problem rectified in a timely manner. Simply wanting to return an item that is not Custom-Made because of a mistaken purchasing decision or buyer's remorse, constitutes the automatic manufacturer restocking charge of 30% and must be shipped in their original carton, and in factory shipped state (NEW), this must be reported to us within 3 business days (Mon-Fri) from original delivery date. Return freight charges are also the responsibility of the consumer. If items are returned freight collect, the product will be refused and you will not receive credit on your order. These return policies are binding and the credit card companies are well aware of our return policies.
Unwarranted Disputes/Customer Remorse
If you have disputed a credit card charge or not accepted delivery, and we have the goods being fabricated/production, or it is in transit/left Mfgs. dock, you will be subject to a 30% restocking charge and also be responsible for the return freight charges.
It is the responsibility of the purchaser to inspect goods at time of delivery. If cartons have imperfections, this is your first clue to damaged contents. If there are damages, mark freight bill accordingly, contact us within 24hrs and retain the goods until a claims inspector can be contacted to view the damages. The carton(s) also need to be retained and the merchandise needs to be at the location the delivery was initially made too. Any variations to these precedures will utimately lead to no recovery of value whatsoever. It is not the responsibility of the driver to unload. If you wish special delivery options, please call us with specifics so we may provide you a quote for the additional charges.
All of our manufacturers offer from 1 year to a Lifetime-Limited Warranty. For specific item information please contact us.
Variations which are naturally occurring in wood or materials are not considered defects and therefore warrants do not cover color fastness or matching of colors, grains or textures of any materials.
Fabrics, vinyl and leathers vary from 1 to 3 year warranty periods, an industry-wide standard.
Safe & Secure Ordering
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