Frequently Asked Questions

What are my payment options?

Office Chairs Discount accepts MasterCard and Visa, American Express and Discover. Wire Transfers & Cashiers Checks
(all cashiers checks, company and personal checks must clear our bank before any order is shipped). ..............................................................................................................................................................

What are my shipping charges and how are they calculated?

Shipping charges are included in the SALE PRICES.
Please feel free to email linda@office-chairs-discount.com with any questions you
might have.
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How long will it take to receive my order?

Orders usually take approx. 2-3 weeks to leave the distribution centers for stocked items. Custom ordered products of which comprises upwards of 80% of our business and can take up to 10 weeks to leave the factory.

We take every precaution to make sure that your items
are delivered as fast and as safely as possible.  .................................................................................................................................................................

Please note that we do not share or sell any customer information.
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Does Office-Chairs-Discount.com ship to locations outside the USA?

Yes, we ship to all 48 contiguous U.S. States, all other destinations will be subject to additional costs to cover
freight/duties etc. where applicable.
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What are Erogonomics and what are some posture considerations and chair features I should expect in my ergonomic office chair?

Adjustability Posture Keyboard Height Footrest Document Holder Height Monitor Height General Lighting

Ergonomics is the study of the relationship between people and the tools of their occupation. In particular,
       ergonomics focuses on the physical interface between the worker and the way he or she uses the tools of
       their job. A tool such as a computer workstation is said to have good ergonomic design when it can be
       easily adjusted to fit the user. With good ergonomics, the user does not have to contort their body or
       perform repetitive movements in ways that could cause discomfort, strain, or injury.

• Seat height adjustment-This allows the user to adjust the chair so that their feet are on the floor, or the work surface or keyboard is at an appropriate height, or preferably both. Pneumatic mechanisms are preferred.

• Seat depth adjustment-Achieved either by backrest in-out adjustability or a sliding seat pan, this changes the front-to- back depth of the seat. A shorter seat pan is necessary to allow small people to use the chair's backrest, while a deeper one feels more stable to taller individuals.

• Backrest angle adjustment-This refers to changing the angle of the backrest relative to the angle of the seat. Backrest angle adjustability allows the chair to support different degrees of recline, which in turn transfers some upper-body weight to the chair backrest and lightens the load on the lower back. Backrest angle adjustability also increases the angle between the torso and the thighs, which causes the lower back to curve inward. This inward curve, called "lordosis", results in less pressure on the discs.

• Chair tilt or recline-This changes the angle of the entire seat relative to the floor. As with backrest angle adjustability, a reclined chair transfers some upper-body weight to the backrest of the chair. There are two main tilt geometries. One is column tilt, in which the chair pivots at the top of the base post and lifts the knees slightly while the back descends. The other is knee tilt, in which the pivot point is forward of the post, nearer the knees. In a knee tilt chair, the knee lift is negligible, but the back (and head) descend more than in a column tilter chair.

• Seat pan adjustment-this generally refers to changing the forward-back angle of the seat. It consists of a choice of fixed angle, rather than a free-floating recline. Often, this feature provides forward tilt, in which the thighs slope downward. The main purpose of forward tilt is to open the angle between the trunk and thighs, inducing lordosis and reducing disc pressure.

• Armrests-These support the arms, reducing the work of the shoulders and upper arms. Armrests can, however, be used inappropriately by inhibiting free motion of the arms during activities such as keyboarding.

• Height adjustable armrests-These help avoid the problems of too-high armrests, which result in elevated shoulders and pressure of the undersides of the elbows and forearms, and too-low armrests, which require the worker to slump or lean to one side to use them. Height-adjustable armrests also can keep armrests out of the way during typing or other activities requiring free motion.

• Width adjustable armrests-This kind of adjustability changes the distance between armrests. Armrests that are close to the body can help avoid splayed elbows, which in turn cause the wrists to bend to the side during activities such as keying. A maintenance-adjustable mechanism requires leaving room for the hips and therefore does not permit the close positions.

• Padded armrests-these potentially avoid uncomfortable pressure on the undersides of the forearms and elbows.

• Lumbar support-This is intended to prevent, to the extent possible, the flattening of the spine that occurs in most people when in a seating posture. Lumbar support is usually done through gentle curves in the backrest shape.

• Backrest height adjustment-This refers to a change in height of the lumbar support area of the chair backrest. However, this feature is often interpreted to mean a change in height of the entire backrest. This feature accommodates the preferences of different workers regarding where and how the lumbar support curve contacts the back.

• Lumbar depth adjustment-This affects the size and sometimes the firmness of the lumbar support curve in a chair's back rest. Like backrest height adjustability, it accommodates different preferences and body shapes.

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Who qualifies for volume purchase discounts?

Please call our office and speak with a customer service representative to see if your order applies for volume discount.

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How can I be assured that the fabric color I see online will match my order?

24-hour chairs have been manufactured to endure three 8-hour continuous shifts and usually come with multiple adjustments to accommodate various users. ................................................................................................................................................................
How do I know I will be getting my office chair in exactly the fabric color chosen from the Office Chairs Discount web site? This is one of the most important questions that we receive.  Some computer monitors have poor color resolution, or the settings are not set at a high resolution setting.  Even if this is not the case some monitors have a different color setting all together.  If absolute matching of a fabric shade is necessary to your design or redesign please request a fabric swatch.  Custom orders are not returnable and it is always better to take a little extra time to be sure your desired color goals are met.
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We look forward to helping you with the selection of your new office furniture
             and please know that your business is very important to us.
Email: info@Office-Chairs-Discount.com   Phone: 1-800-653-0003 Ext. 1